Zia helps your teams do more with less time and effort. Build your AI agents that helps customer 24 x 7. 

Manage more than 10 channels including social media, instant messaging and web forms from a unified interface. 

Merge, clone, split, and create parent-child tickets to keep your workspace organized.

Deliver personalized support by sending informative and accurate responses to your customers.

You can now simply tag the relevant team, and let them decide who is best suited for the ticket at hand.

Measure customer happiness. Track and improve your service experience to deliver more in every ticket.

Build a repository of information to allow your customers, service teams and AI agents to get help anytime.

Build chat flows from industry-specific pre-built templates that simplify self-service for your customers.

Create help widget with a blend of self-help and agent help capabilities that allows customer to self-serve.

Give your customers a space to collaborate and innovate by building a user-friendly community forum.

Tailor the help center that suits your business requirements with domain mapping, HTML, and CSS.

Zoho Desk is multilingual. Help your customers help themselves in 50+ languages. 

Build a repository of articles and training materials for new and existing service representatives. 

Zoho Desk is armed with intelligent automations and SLA rules to help you run your help desk more efficiently.

Intelligent workflow automations for your team to deploy so that they can respond faster and make customer happier.

Create different departments for product types, subscription levels, or whatever works for your organization.

Use APIs, extensions and SDKs to build and create unique experiences for your teams and customers.

30+ built-in reports and 10+ built-in dashboards. Get additional statistics by creating your own reports as well.